O’NEIL INSIGHTS

The latest Industry Insights, News and Success Stories from O’Neil
All Industry Insights News Success Stories

The Value of the Medicare Plan Star Rating

June 10, 2019

Taking a member-centric approach to plan communications improves your Medicare Plan Star Rating and creates greater outcomes. From building brand loyalty to sustaining and increasing membership, it's critical to recognize the value of the customer journey.

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How Healthcare Organizations Can Improve their Net Promoter Score

May 28, 2019

Many companies rely on the Net Promoter Score (NPS) to measure overall customer satisfaction. This presents a unique set of challenges to the healthcare industry due to the many interconnected variables that contribute to the overall patient/member experience.

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Omni-channel Key to Valued Customer Experiences in Financial Services

October 31, 2018

The rapid shifts in consumer behaviors and expectations presents real challenge for financial services providers to reexamine the customer experiences they deliver.

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The Value of Omni-channel Communication in Healthcare

August 7, 2018

In healthcare, Omni-channel communications can significantly enhance a company's brand by making it easier for people to “self-serve” and get the essential information they need, when they need it.

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Responsibilities of a Fiduciary

June 22, 2017

Plan reviews are an important part of any retirement plan fiduciary’s responsibilities. Not only are they expected by the individuals who have employed them, but the actions that must be carried out are highly regulated and require significant documentation.

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Retirement Income Illustrations on Statements

March 23, 2017

The Department of Labor’s Employee Benefits Security Administration announced a notice of proposed rulemaking that would require inclusion of lifetime income illustrations in participant statements within their defined contribution retirement plans.

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